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ESTA Awards Winner
Birmingham-based online estate agent Henley Charles has cemented its already solid reputation by winning a prestigious ESTA Award.

Henley Charles Triumphs

at the 2016 ESTA Awards

Henley Charles Estate Agents, headquartered in the City Centre and with branches across North Birmingham, won two customer service awards. The agency claimed gold in the West Midlands regional section of the ESTAS, and took home the bronze prize in the national awards against some extremely strong competition.

at the 2017 ESTA Awards

In 2017, Henley Charles Estate Agents went above and beyond the accolades of the previous year, again winning numerous customer service awards. The agency claimed gold in the West Midlands regional section of the ESTAS, and also took home the best in county award against some extremely strong competition.

The award was announced during a luncheon ceremony at the Grosvenor House Hotel, London by TV property expert and former ‘buying agent’ Phil Spencer. Nine hundred of the UK’s top property professionals attended the event.

Phil Spencer Celebrity Buying Agent

Arun, Director of Henley Charles Estate Agents said,

“We are absolutely thrilled to be recognised at this year’s ESTAS. Winning this award means so
much to us as our valued customers have been the judge of our performance.“

“As Birmingham’s foremost online estate agent, we pride ourselves on our high levels of
customer service. Our success since 1994 comes from offering exceptional customer service
and always going that extra mile.”

“In a large city such as ours, we appreciate that our clients have a choice. We have always been
very proud of our personal service and this award proves we are delivering what we promise.”

The Figures

30,000 Questioned
15 Regions
90% Excellent
The recipients of ESTA awards are selected through research carried out amongst recent clients. Estate and letting agents are shortlisted in 15 regions around the UK. Customers completed more than 30,000 questionnaires during the nomination process. The research revealed that over 90% of customers rated their chosen firm as excellent.

The ESTA Awards are now celebrating their thirteenth year of determining the best estate and letting agents in the UK, making them the largest and longest running awards in the industry. The annual event is regarded as the Oscars of the UK estate agency industry.

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Henley Charles Estate Agents is rated 1.00 stars by Reviews.co.uk based on 5 merchant reviews

1.00 / 5 Rating
5 Reviews
Very rude and have a habit of not replying. Have seen personal info of clients too. Very unprofessional and ill-mannered. How they received an award is beyond me.
Very bad customer service.
dismayed to see private client details just left out on tables at the front of the office.